Shipping Policy

THELEISURELOOM SHIPPING POLICY

We strive to deliver products purchased from TheLeisureLoom in excellent condition and in the fastest time possible. Additionally, for all purchases that total ₹999 or more, we will deliver the order to your doorstep free of cost. A shipping charge of ₹99 will be applicable to all orders under ₹999.

If the order is cancelled (before it is shipped from our warehouse), lost, or undelivered to your preferred location, we will refund the complete order amount, including any shipping charges, if paid online.

(Q) How do I check the status of my order?

You will receive an order confirmation email and SMS once you place the order containing the tracking number, using which you will be able to track the order status. Please make sure you leave the correct contact details and email for us to reach out to you. If you fail to receive the order confirmation notification, please write to us at info@theleisureloom.com.

How can I check if TheLeisureLoom delivers to my PIN Code?

You can find out if TheLeisureLoom delivers to your PIN Code using the courier serviceability tool available on the payment page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and the availability of Cash on Delivery for the products selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check again to see if this has been updated.

Why is the COD option not offered in my location?

Availability of COD depends on the ability of our courier partner, who is servicing your location, to accept cash as the payment mode at the time of delivery. Our courier partners have certain limitations on the payable cash amounts during delivery; this depends on the destination and whether your order value has exceeded its due limit.

How are orders placed on TheLeisureLoom delivered to me?

All orders placed on TheLeisureLoom are dispatched through our courier partners such as DHL, etc.

Does TheLeisureLoom deliver products outside India?

No. At this point, TheLeisureLoom only delivers products within India.

How can I get my order delivered faster?

Sorry, currently, we do not have any service available to expedite the order delivery. In the future, if we offer such services and your area PIN code is serviceable, you will receive the necessary communication from our end.

I have received a partial item/partial order or an unsealed/void packet?

Kindly reach out to us for pilferage within 48 hours of delivery, failing which the claim will not be entertained. While we investigate, please make note of the following:

1. Please do not use the item for which the claim is being raised.

2. You may be required to share information such as a short description of the case (a few questions will be asked to help us understand the scenario) and snapshots of the packet and other boxes (If any). (Try to cover the sides that appear tampered/damaged as per the user.)

3. The refund for prepaid/Cash on Delivery orders will be done after the investigation.

You may not be liable for a refund if:

1. Failure to provide adequate information about the case.

2. Failure to provide snapshots of the packet and box (if any).

3. If pilferage occurred, claims must be made the same day.

4. You must not dispose of the packaging for at least 3-4 days post-delivery. We might need to pick up your packaging for investigation.

5. You have used the item for which the claim has been raised.

6. In case of a missing component from a multi-component item, such as a Kurta, bed-sheets, innerwear sets, etc., then only the exchange return option would be provided based on serviceability and product type.